Help

All complaints are accepted and handled fairly, openly, and transparently according to our policies and procedures.

We recommend that you contact our support team using any of the following communication tools for us to solve your problem before making a complaint.

Live Chat: EMail Call: Whatsaap : Telegram:

In the event that your complaint persists, within 24 hours, we will examine your complaint and inform you about the first step. We aim to resolve complaints within 8 weeks.

How do we handle complaints from customers?

1. The complaint has been received We are on day one of the process. 2. We confirm that your complaint has been received by us. We will answer the complaint as soon as reasonably possible and within 24 hours of receiving it. 3. A decision will be issued after an investigation is conducted According to all of our rules and conditions, we review and evaluate your complaint, by checking record files from all the necessary providers. We will openly inform you of our decisions and the reasons behind them. 4. If you are satisfied with the results The process has come to an end. We will issue a final response to you about the end of the process in writing. 5. If you are not satisfied with the results We will review your complaint again with your feedback and all detailed evidence. The process can take up to 8 weeks. The process will be explained to you when you request it. 6. We write to you confirming the end of the process Our final decision is presented to you with all the evidence and reasons. Then you can apply for the License ( Anjouan ) if you're not satisfied with the results.